There are many situations that we might describe as ‘difficult’ in terms of communication. Sometimes it can be hard to know how to say something when the message may not be well–received. How often have you really wanted to give someone your point of view, but then decided not to because you didn’t know how to say it? Or perhaps you have felt annoyed with someone and when you spoke to them it came across as aggressive and made the situation worse. At the other extreme, we can sometimes be too passive and feel like we are not standing up for what we believe. Getting it right is not easy. However the consequences of getting it wrong can be disastrous for relationships at work and cause team members to work less effectively with a consequent affect on performance.
Assertiveness training focuses on helping deal with these kinds of instances in ways that are mutually acceptable. It is about respecting the views and needs of others whilst demanding equal respect for your own. In practical terms, it is not only about finding the right words, but also the appropriate voice qualities and body language.
We have worked with many organisations to provide training and one-to-one coaching in these skills. Our very practical approach builds confidence and enables people to pick skills they can immediately apply.
The following comments are from participants on in-house courses with one of our long-standing clients, Air Products;
- “Excellent course. Well worth doing – very relevant to everyday situations.”
- “Liz is an excellent tutor. I feel much more confident about the way I am able to deal with situations.”
- “The course gave me lots of ideas and communication techniques that I can use on a daily basis.”
We design all courses to meet the specific needs of clients. However, the example course description below will give you a good insight into the typical skills gained in our workshops.
ASSERTIVENESS AT WORK
Two Day Workshop
Do you sometimes find that you have given the wrong impression in a new situation? Are you frequently finding yourself doing other people’s unpleasant tasks? Have you ever found yourself saying “If only I had said …” after a difficult situation? Are your ideas unheard at meetings? Have you ever “exploded” at home when the person you really wanted to “explode” at was a work colleague?
Today we expect so much more and so much more is expected of us.
This workshop will enable you to communicate your thoughts, feelings, experiences, ideas, and needs without denying the thoughts, feelings, experiences, ideas, and needs of others. It is about working with others collaboratively for a “win-win” outcome.
What Will You Learn?
- Distinguish between openly aggressive, concealed aggressive, submissive, passive and assertive behaviours
- Outline the three keys to becoming assertive
- Use techniques to increase confidence and self-esteem
- Communicate an assertive image non-verbally
- Communicate your needs using direct, honest and sensitive language
- Handle criticism and ‘put-downs’ assertively
- Give and receive feedback effectively
- The meaning and significance of assertiveness
- The causes and consequences of different types of behaviour
- Why rights are important to assertiveness
- The importance of positive inner dialogues
- How to use facial expressions, gestures, movement, personal space and voice tone assertively
- To make assertive requests and statements
- To say ‘no’ without losing friends or your job
- To handle non-assertion from others
How Will You Learn?
The workshop is participative and involves a mixture of inputs and small group work. You will also have the opportunity to give and receive feedback from fellow participants.
What are the benefits of learning these skills?
This workshop will increase your confidence, increase the likelihood of your needs being met, and conserve your energy. You will be able to use your new skills to gain positive results in work situations (as in life) where you need to communicate successfully.
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